Order acceptance and the completion of the contract between you and White-Porcelain.co.uk will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy. Non-acceptance of an order may be a result of one of the following:

1. The product you ordered being unavailable from stock
2. Our inability to obtain authorisation for your payment
3. The identification of a pricing or product description error
4. You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by our customer services representatives.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than seven working days after the day on which you receive the products.

If you wish to exercise your right to cancel this contract prior to order dispatch, please email customer services. If your order has already been dispatched please follow the procedure set out in Refund & Returns.

Description of products

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.

Free Gifts

We may advertise free gift offers when purchasing certain items. These free gifts are only available while stocks last; if stocks do run out we reserve the right to offer an alternative free gift as a replacement which may not be to the value originally advertised.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

All prices displayed on this site are in GBP Sterling.

Copyright

The entire content on this site, including text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of White-Porcelain.co.uk. The collective work includes works that are licensed to White-Porcelain.co.uk. Copyright, White-Porcelain.co.uk ALL RIGHTS RESERVED. We allow you to copy and print parts of this site for the sole purpose of placing an order with White-Porcelain.co.uk or purchasing White-Porcelain.co.uk products. You can download or print parts of the material from the different areas of the site for own your non-commercial use, or to purchase White-Porcelain.co.uk products. Any other use, including copying and reproducing, unless authorised by White-Porcelain.co.uk is strictly prohibited.

Trademarks 

All trademarks, and trade names of White-Porcelain.co.uk used in the site are registered trademarks of White-Porcelain.co.uk

Use of site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden.

Third-party links

In an attempt to provide a better service, White-Porcelain.co.uk may link to sites operated by third parties. However, even if the third party is affiliated to White-Porcelain.co.uk, White-Porcelain.co.uk has no control over these linked sites and all are independent of White-Porcelain.co.uk. The linked sites are purely to improve the service we offer and give you the ultimate online experience.

Price matching

If you find an identical product at a lower price and in stock on another site we will match the price.

We need your help to always make sure White-Porcelain.co.uk has the best prices possible. The product we are price matching needs to be identical to the product we have in stock at White-Porcelain.co.uk. Just email us or call us on 0844 770 5394.  You need to contact us any time before you place your order to take advantage of our price matching service.

Voucher and Discount Codes

At White Porcelain we may offer voucher or discount codes. Please note that these codes cannot be used in conjunction with any other offer, promotion or voucher. Only one discount code may be used per order. If our website features a bulk discount then we cannot allow use of any other discount or voucher.

Refunds and exchanges

In line with the distance selling regulations please be aware there is a duty of statutory care by the consumer to look after the goods while in their possession. We would appreciate your co-operation with this if you need to return a product for a refund or exchange.

If a product is returned for a refund or exchange, the refund will include the product and shipping cost for the original contract, but not the shipping cost to return the product/s to us.

Information collected from users

White-Porcelain.co.uk stores the billing and shipping addresses, including relevant e-mail and telephone number. This information is used for delivery purposes only. This includes users who register to become White-Porcelain.co.uk members, or those users who enter any White-Porcelain.co.uk contests or other promotional features available on the site. White-Porcelain.co.uk does not store a user's credit card information.

Cookies.

This site uses a feature of Internet Web browsers called a cookie. A cookie is a small text file stored on your computer which our website uses to remember the sections you select when using the site and other settings designed to make using White-Porcelain.co.uk easier.

Refusal of transaction

We reserve the right to withdraw any products or special offer discounts from this website at any time and/or remove or edit any materials or content on this website.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product or special offer from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

We reserve the right to end special offers or discounts early for any reason.

To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:

 1.    Register by providing your real name, phone number, e-mail address, payment details and other requested information

 2.    Be over 18 years of age

 3.    Stipulate a delivery address in the United Kingdom. (Please note that PO box numbers, hotels and accommodation addresses are not acceptable)

 4.    Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

There is nothing in these Terms and Conditions that will affect your statutory rights.

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